This Privacy Policy explains how Civra (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from any site that is a subdomain of civra.shop.
1. Information We Collect
We may collect the following information:
- Name, email address, and payment details.
- Purchase history and interactions with our website.
- Technical data such as IP address, browser type, and cookies.
- Information collected through contact forms and comments.
2. Payment Processing with Stripe and Mercado Pago
We use Stripe and Mercado Pago as our payment gateways to securely process transactions.
When you make a purchase:
- Your payment details are handled directly by Stripe or Mercado Pago, depending on your selection during checkout.
- We do not store your full credit card or banking information.
- Stripe’s Privacy Policy: https://stripe.com/privacy
- Mercado Pago’s Privacy Policy: https://www.mercadopago.com/privacy
3. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer support.
- Improve our website and services.
- Send marketing emails (only with your consent).
4. Refunds and Disputes (Stripe and Mercado Pago)
Refunds are processed according to our Refund Policy and handled by the original payment gateway used in the transaction.
- Stripe: Refunds are issued through Stripe, and disputes can be submitted directly via Stripe. More info: https://stripe.com/docs/disputes
- Mercado Pago: Refunds are handled through Mercado Pago. Customers may request a refund through their Mercado Pago account or contact us. More info: https://www.mercadopago.com.br/ajuda/como-devolverao-o-meu-dinheiro_1605
- If you experience any issues, we recommend contacting us first so we can assist you directly.
5. Cookies
Our website uses cookies to enhance user experience. By browsing, you agree to our use of cookies. You can manage cookie settings in your browser.
6. Data Security
We implement security measures to protect your data, including encryption and secure authentication. However, no platform is completely secure, so we recommend using strong passwords.
7. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing emails.
- Request data portability.
8. Data Sharing
We may share your information with:
- Third-party service providers (such as Stripe, Mercado Pago, hosting providers, and analytics services).
- Compliance with legal requirements or court orders.
9. International Data Transfers
Your data may be transferred outside the European Union, protected according to applicable data protection standards.
10. Contact Information
For questions regarding this Privacy Policy, contact us at Help Center.